• Free WiFi

Gran Hotel Pucón

Holzapfel 190 - Pucón, Pucon - See map

Learn a little more about the hotel:

Gran Hotel Pucón is a 4-star hotel located on the shores of the Villarrica Lake.

The Hotel has 145 rooms categorized in superior, junior suite and suites. All of them with private bathroom, central heating and telephone.

The hotel features a great lobby, restaurant, bar, terraces, exterior and interior swimming pool, gym, beach and private parking.

Gran Hotel Pucón offers, in its Caburga Restaurant, a great gastronomic variety, with delicious preparations from the traditional gastronomy of the southern part of Chile to the international avant-garde preparations. And in the end of the day, the Rupanco Bar is every night a different entertainment alternative, with live music, a nice atmosphere and cordiality.

To consider

Number of rooms: 145 rooms.
Check in: 14:00 hrs.
Check out: 12:00 hrs.
Open: All year.
Rates include: Breakfast.
 

Rooms

Superior Double Room - Non-Smoking
Superior Double Room - Non-Smoking
  • Free Wi-Fi
  • 28 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Superior Double Room - Non-Smoking
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Superior room fitted with 1 double bed, heating, a TV with cable channels and a minibar.

Standard Double Room - Non-Smoking
Standard Double Room - Non-Smoking
  • Free Wi-Fi
  • 25 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Standard Double Room - Non-Smoking
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Room fitted with 1 double bed, heating, a private bathroom and a TV with cable channels.

Standard Twin Room - Non-Smoking
Standard Twin Room - Non-Smoking
  • Free Wi-Fi
  • 25 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Standard Twin Room - Non-Smoking
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Room fitted with 2 single beds, heating, a private bathroom, a minibar and a TV with cable channels.

Suite (4 Adults)
Suite (4 Adults)
  • Free Wi-Fi
  • 48 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Suite (4 Adults)
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Lake view
  • Toilet
  • Raised toilet
  • Seating Area

Spacious suite fitted with 1 extra-large bed, 2 single beds, a minibar, a flat-screen TV and a safety-deposit box.

Suite - Non-Smoking
Suite - Non-Smoking
  • Free Wi-Fi
  • 46 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Suite - Non-Smoking
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Sofa
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Lake view
  • Toilet
  • Raised toilet
  • Seating Area

Spacious suite fitted with an extra-large double bed, heating, a minibar and a safety-deposit box.

Standard Triple Room
Standard Triple Room
  • Free Wi-Fi
  • 30 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Standard Triple Room
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Room fitted with 3 single beds, heating, a private bathroom and a TV with cable channels.

Standard Quadruple Room
Standard Quadruple Room
  • Free Wi-Fi
  • 33 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Standard Quadruple Room
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Room fitted with 4 single beds, heating, a private bathroom and a TV with cable channels.

Superior Triple Room
Superior Triple Room
  • Free Wi-Fi
  • 30 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Superior Triple Room
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Superior room fitted with 1 double bed, 1 single bed a safety-deposit box and a minibar.

Superior Quadruple Room
Superior Quadruple Room
  • Free Wi-Fi
  • 33 m²
  • 1 dormitorios
  • Bath or shower
Room Photos and Details
Superior Quadruple Room
From USD $118 / night
Amentities
  • Upper floors accessible by elevator
  • Accessible by lift
  • Conditioner
  • Feather pillow
  • Wardrobe or closet
  • Free toiletries
  • Bath
  • Adapted bath
  • Bath or shower
  • Private bathroom
  • Safety deposit box
  • Heating
  • Cable channels
  • Shampoo
  • Hand sanitiser
  • Smoke alarm
  • Shower
  • Socket near the bed
  • Body soap
  • Shower cap
  • Lowered sink
  • Toilet paper
  • Trash cans
  • Clothes rack
  • Cleaning products
  • Linen
  • Hairdryer
  • Wake-up service
  • Key card access
  • Telephone
  • Towels
  • Pool towels
  • Entire unit wheelchair accessible
  • TV
  • Flat-screen TV
  • View
  • Toilet
  • Raised toilet

Superior room fitted with 1 double bed, 2 single beds, a minibar and a safety-deposit box.

Gran Hotel Pucón Services

  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Bar
  • Barber/beauty shop
  • Beachfront
  • Breakfast in the room
  • Breakfast takeaway containers
  • Canoeing (payment)
  • Cashless payment available
  • Casino
  • CCTV in common areas
  • CCTV outside property
  • Children television networks
  • Children's playground
  • Concierge service
  • Contactless check-in/check-out
  • Daily housekeeping (payment)
  • Delivered food is securely covered
  • Designated smoking area
  • Dry cleaning (payment)
  • Entertainment staff
  • Evening entertainment (payment)
  • Face masks for guests available
  • Facilities for disabled guests
  • Family rooms
  • Fire extinguishers
  • First aid kit available
  • Fishing (payment)
  • Fitness centre (payment)
  • Food can be delivered to guest accommodation
  • Free parking
  • Free WiFi
  • Garden
  • Grocery deliveries (payment)
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Hand sanitizer in guest accommodation and key areas
  • Heating
  • Hiking (payment)
  • Horse riding (payment)
  • Indoor pool (payment)
  • Indoor pool (all year) (payment)
  • Internet services
  • Ironing service (payment)
  • Karaoke (payment)
  • Kid meals (payment)
  • Laundry (payment)
  • Lift
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Live music/performance (payment)
  • Live sport events (broadcast) (payment)
  • Luggage storage (payment)
  • Massage (payment)
  • Meeting/banquet facilities (payment)
  • Newspapers (payment)
  • Nightclub/DJ (payment)
  • Non-smoking rooms
  • On-site parking
  • Open-air bath (payment)
  • Parking
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private parking
  • Process in place to check health of guests
  • Public Bath (payment)
  • Restaurant
  • Rooftop pool
  • Room service
  • Safety deposit box (payment)
  • Sauna (payment)
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Shops (on site)
  • Smoke alarms
  • Snack bar
  • Spa and wellness centre (payment)
  • Staff follow all safety protocols as directed by local authorities
  • Sun terrace
  • Swimming Pool
  • Terrace
  • Ticket service
  • Tour desk
  • Use of cleaning chemicals that are effective against Coronavirus
  • Valet parking (payment)
  • VIP room facilities
  • WiFi

Gran Hotel Pucón Map

Reviews

2.8/5

Need improvement
From 13 reviews
Service
2,4
Price-quality ratio
2,0
Comfort
1,9

Showing 13 customer comments

Australia
Paul
July
The best: great breakfast buffet

The worst: cold water, cold rooms, no information about hotel services available and no one who speaks english... no info on ski hire etc

Oscar Acevedo
January
The best: Las instalaciones, el lugar, el personal, las vistas todo muy lindo.- LO que deben corregir es la facturación atento que se me debito en mi tarjeta de crédito la suma de dólares 366 y la factura que se me entrego es por dólares 292. Se me entrego una factura de exportación o sea que me cobraron la suma de dólares 74 sin motivo y sin factura no sabiendo quien se quedo con ese dinero, si el empleado la empresa. Quisiera saber si ustedes lo pueden comunicar al hotel. Factura N° 6181 16 de febrero de 2014.- muchas gracias

The worst: n

Venezuela
Maria Lara
August
The best: el personal del bar fué muy atento durante la estadía

The worst: Súper mal servicio. El centro de esquí estuvo cerrado por mal tiempo y el personal de recepción no nos informó que existían actividades como spining, baile, etc. Nos enteramos el último día y sólo porque caminé por el área y pregunté. Consulté si había algún paseo o transporte para las termas, ya que fuí con un plan pagado para esquiar. No hubo ninguna compensación. ni siquiera un transporte por cuenta del hotel. INSÓLITO!!!!! JAMÁS recomendaría el hotel. Hubiese sido más económico ir a cualquier otro hotel sin plan de ski.

Chile
Rodrigo del Solar
January
The best: La ubicación

The worst: El servicio. Las camas no tenían cojines, no nos quisieron prestar una plancha para la ropa, los colchones viejos se hundían en el centro

Chile
Rodrigo Del Solar
January
The best: La ubicación

The worst: El servicio. Las camas no tenían cojines, no nos quisieron prestar una plancha para la ropa, los colchones viejos se hundían en el centro

Chile
Rodrigo Del Solar
January
The best: La ubicación

The worst: El servicio. Las camas no tenían cojines, no nos quisieron prestar una plancha para la ropa, los colchones viejos se hundían en el centro

Chile
Rodrigo Del Solar
January
The best: La ubicación

The worst: El servicio. Las camas no tenían cojines, no nos quisieron prestar una plancha para la ropa, los colchones viejos se hundían en el centro

Chile
Carola Diaz
August
The best: Alimentación

The worst: Horarios de Limpieza de habitaciones Recepción ante problemas. Se contrató 2 habitaciones con camas twin y se asignaron 2 con camas matrimoniales. Tuve que demostrar que había pedido lo primero para que algo hicieran para resolver el problema. Ruido excesivo en las noches, en los pasillos, por problemas de mantención o niños jugando, no se puede descansar

Chile
Andrea
March
The best: Las actividades deportivas y la gente que trabaja en el centro recreativo, la ubicación

The worst: Mala atención en recepción, ROBO (me robaron una camara desde la habitación), poca agua caliente, mal servicio de calefacción.

Brasil
Antonio Carlos Garcia
July
The best: De servicio. Suelos de madera de las habitaciones. Ubicación. Belleza del lugar donde está. La belleza del edificio. Un buen desayuno.

The worst: El sistema de calefacción. Sistema de calefacción de agua. Falta una piscina realmente caliente para relajarse después de esquiar (este item es crítico). Necesidades de reforma de la escalera. Necesidad de reformar los balcones. Necesidad de sustituir las ventanas. Los baños necesitan una reforma, modificación o eliminación de las tinas. Caja fuerte en habitaciones de hotel. Modificar el sistema de vouchers (transporte y andariveis) para los paquetes en una semana.

Brasil
Clayton Hirose
August
The best: Los muchachos, guías y conductores.

The worst: El Hotel no está con una buena calefacción y poca agua caliente!

Chile
Carlos Bravo Alvarez
February
The best: Ubicación e infraestructura complementaria

The worst: El edificio tanto por dentro como por fuera en impresentables condiciones: Papeles murales rotos en los pasillos, utensilios del baño con mala presentación (picados, manchados), por fuera el edificio se ve bastanta "dejado". No es un hotel 4 estrellas.

Reino Unido
Elizabeth Oliver
November
The best: Staff very efficient and the location is superb.

The worst: Could be very noisy with a large group staying

/5

Need improvement

(0 Reviews)
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  • Free breakfast
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Gran Hotel Pucón Map

Gran Hotel Pucón Map

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